Delivery Policy
Estimated Delivery Time
We aim to process all orders within 24 hours.
Orders received by 12pm (Monday – Saturday) are shipped on the same day provided we have been able to verify customer information. Customers within UAE can expect to receive the package within 24-48 hours after shipment has been handed over. Customers outside city limits can expect to receive shipments within 48 – 72 hours of dispatch.
Orders received after 12pm (Monday – Saturday) are shipped on the next working day provided we have been able to verify customer information. Customers within UAE can expect to receive the package within 24-48 hours after shipment has been handed over. Customers outside city limits can expect to receive shipments within 48 – 72 hours of dispatch.
Orders received on weekends and/or public holidays will be shipped on the next working day provided we have been able to verify customer information. Customers within UAE can expect to receive the package within 24-48 hours after shipment has been handed over. Customers outside city limits can expect to receive shipments within 48 – 72 hours of dispatch.
Our courier company will contact you once they have collected your shipment to coordinate a suitable delivery time.
Order Tracking
Once we hand over the package to our courier partner, they contact you to schedule the delivery based on your preference. If a tracking number is provided by the courier, we will update your order with the tracking information.
Delivery Rates and Destinations
In UAE, orders above 250AED qualify for free shipping. Any orders under 250AED are charged at 25AED flat.
If you live outside UAE, please contact us at info@sheebaonline.ae to see if we can deliver to your location.
Out of Stock
All orders are subject to availability. We do our best to accurately track inventory, however, occasionally we sell out of items before online orders can be fulfilled. If an item you have ordered is not available, we will contact you to ask if you would like:
1. The out of stock item sent when it becomes available. No additional delivery charges will be applied if the full order is already paid.
2. An alternative item of the same value.
Cheque on Delivery
We offer this option for wholesale orders with LPO to schools and organizations in the UAE only and must be approved before placing your order. Please contact us at info@sheebaonline.ae for further information.
Special Instructions
There is a text box at the check out to add any notes or special instructions to your order.
Damaged Goods
If you receive your order and it has been damaged during transit, please contact us immediately at info@sheebaonline.ae so we can resolve the issue.
